Refund policy

At BelleCracker, we are committed to ensuring the satisfaction of our valued customers. We understand that plans can change, which is why we offer a flexible cancellation policy. However, due to the nature of our products and our dedication to prompt service, we have a no-refund policy. Please read below for details regarding order cancellations.

Cancellation Policy:

Time Frame: If you wish to cancel your order, you may do so within 24 hours of placing it. We aim to process orders as quickly as possible to ensure you receive your products promptly. Hence, we allow a short window for cancellations to accommodate any changes in your decision.

How to Cancel: To cancel an order, please contact our Customer Support team immediately. You can reach us via our support email (support@bellecracker.com) or you can drop a DM to our instagram handle (@bellecracker). Please provide your order number and the reason for cancellation to expedite the process.

Confirmation: Once your cancellation request is processed, you will receive a confirmation email from our team. This email will confirm that your order has been successfully canceled, and no charges will be applied (or a full refund will be issued if your payment was processed).

Refund Policy:

No Refunds: Please note that Bellecracker does not offer refunds. All sales are considered final once the 24-hour cancellation window has passed. This policy is in place due to the nature of our products and our commitment to maintaining the highest standards of hygiene and customer satisfaction.

Exceptions: In the unlikely event that you receive a damaged or incorrect item, please contact our Customer Support team within 48 hours of receiving your order. We will work with you to address the issue, which may include a replacement or a store credit, depending on the specific circumstances.

Questions?

If you have any questions or concerns regarding our Cancellation/Refund Policy, please don't hesitate to reach out to our Customer Support team. We're here to help ensure your shopping experience with BelleCracker is nothing short of exceptional.

Thank you for choosing BelleCracker for your skincare needs. We appreciate your understanding and cooperation regarding our policies.